Job Details
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Carson City, NV 89702
12 months, Contingent
Completely Remote
Job Summary
- Job Title:
- Call Center Employee
- Posted Date:
- Jun 13, 2024
- Duration:
- 12 months, Contingent
- Shift(s):
-
08:00 AM - 04:30 PM EST - Pay Rate:
- 0
Talk To Our Account Manager
- Name:
- Karl Borgmann
- Email:
- karl@rangam.com
- Phone:
- 908-704-8843
Skills Needed
Description
A Call Center Representative, also known as a Call Center Agent, takes calls from customers, answering their questions or addressing any concerns they may have. Their duties include handling inbound and outbound calls, listening to customers’ needs or issues, and providing helpful solutions to their problems. Here are some key responsibilities:
- Take Customer Calls: Provide accurate and satisfactory answers to customer queries and concerns.
- De-escalate Situations: Handle dissatisfied customers with patience and offer assistance and support.
- Inform Customers: Call clients and customers to inform them about the company’s new products, services, and policies.
- Review Accounts: Review customer or client accounts, providing updates on billing, shipping, warranties, and other account-related matters.
- Collaborate: Work with other call center professionals to improve overall customer service.
- Assist with Training: Help train new employees and inform them about the company’s customer management policies.