Job Details

Please note:

We strongly encourage applications from individuals with disabilities, including those with autism or other forms of neurodivergence. Our company is committed to diversity, inclusivity, and creating a supportive work environment for all employees.

Product Analyst, Senior

| Posted On: Jul 12, 2023

Mc Lean, VA 22102

Permanent

Hybrid Remote

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Autism
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
Blind or low vision
Cancer
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or hard of hearing
Depression or anxiety
Diabetes
Epilepsy

Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
Intellectual disability
Missing limbs or partially missing limbs
Nervous system condition for example, migraine headaches,
Parkinson’s disease, or Multiple sclerosis (MS)
Psychiatric condition, for example, bipolar disorder, schizophrenia,
PTSD, or major depression

Job Summary

Job Title:: Product Analyst, Senior
Posted Date:: Jul 12, 2023
Duration:: Permanent
Shift(s):: 08:00 AM - 04:30 PM
Pay Rate:: 99000.00 USD /Yearly

Talk To Our Account Manager

Name:: Brett AM
Email:: brett-am@rangam.com
Phone:: N/A

Skills Needed

Description

Position Overview:

Do you have a passion for understanding customer needs and using groundbreaking technology to quickly deliver value? Are you a problem-solver? Do you love learning technology? Do you thrive in a fast-paced and constantly evolving environment?

Our Impact:

Salesforce is the centralized customer management platform for managing interactions, generating impactful insights to improve decision-making, and providing capabilities that deliver a flawless Freddie Mac experience.

Your Impact:

Assist the Product Owner to write user stories and edit acceptance criteria, making sure each story aligns to the feature objective
Proactively bring ideas to the table to increase value to our customers, recognizing roadblocks early, and presenting ideas and options to key partners
Troubleshoot product questions and technical challenges
Facilitate meetings to bring tech and non-tech partners together to innovate and problem solve
Create test scripts and test product features
Demo solution options, existing functionality, and new functionality in various business settings
Understand and proactively utilize Modern Delivery practices
Actively participate in all agile ceremonies
Use applications including Jira, Teams, Salesforce configuration workbook, Confluence, Excel, Word, PowerPoint, Visio
Understand and quickly learn Freddie Mac's Salesforce technology and value
Understand and quickly learn business use cases and needs

Qualifications:

Bachelor's Degree or equivalent work experience
Salesforce knowledge required
In depth understanding of Freddie Mac system functionality highly desirable
Agile product delivery experience, including requirements capturing, writing user stories, and using Jira technology (preferred)
Contact Center operations support and optimization experience (preferred)

Keys to Success in this Role:

Outstanding interpersonal, technical, and organizational skills
Ability to work independently in a fast-paced environment and flexibility to manage multiple requests and tasks against tight timelines
Excellent verbal and written communication skills, technical awareness and leadership abilities
Passion for driving value to customers!

Cookie Consent